25% ofthe total fare in case of Lost /Torn / Mutilated /Reserved /RAC tickets
REFUND ON DUPLICATE TICKET
If Lost ticket are traced subsequently and present along with a duplicate ticket before departure of the train, you will be entitled to a refund of the amount paid for your duplicate ticket. However 5% of the total amount will be deducted subject to a minimum of Rs; 30/- in case the journey is also not undertaken , the cancellation charges on the original ticketsshall be determined as provided under Rules.
If you have paid excess charges on train on account of reserved /RAC ticket being lost /misplaced / torn / mutilated , you may apply to the Chief Commercial Manager/ Refundof the ticket issuing Zonal Railway for granting refund for the charges paid on train. The Railway administration may after making such enquiry as demand necessary grant refund of total charges realized on the train, after deducting the cancellation charges of 50% of the total fare provided no one has been taken refund earlier on the Original ticket .
REFUND ON TICKETS BOOKED AGAINST MILITARY/ OTHER FORCES WARRANTS
Military personnel, who cancel tickets issue against Military Concessional Vouchers which is partly paid in cash and partly paid through vouchers given by the Defence Authorities, will be given refund for the cash portion only. The refund will be granted after deduction of the due cancellation charges at the station itself. As regards for the voucher portion, necessary credit will be given to the Defence Authorities. In respect of tickets issued against Military Warrants , fully paid by Defence Authorities, Military personnel should cancel the Reservation and surrender the tickets at the station and obtain a TDR within 72 hours of the schedule departure of the train and apply for Refund to CCM/Refunds of the TDR issuing Zonal Railway within 10 days. Such Military personal should submit a formal claim letter for refund including CDA particulars in original foil of Warrant and original ticket ( if available ) along with the TDR and name of the station where the warrant has been exchanged.
REFUND ON TICKETS ON CREDIT CARDS
Tickets purchased on credit cards can be cancelled and Credit Slips/ Charge slips obtained only on such Reservation Office where Credit Card counter exists.
If you need to cancel your tickets at other stations where such counters are not available please cancel your reservation and obtain a TDR (within 72 hours) and apply to CCM/Refunds of the ticket issuing Zonal Railway within 10 days.
REFUND ON TATKAL TICKETS
No refund shall be granted on confirmed Tatkal Tickets
In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance to Rule No: 1( Unused WL/RAC ticket)
Refund on Tatkal Tickets: - In case on a party Tatkal/Family Tatkal Tickets issued for travelled for more than 1 person, some person have confirmed reservation and others are on Waiting List, full refund of fare less clerk age, shall be admissible for confirmed passengers also, provided that the entire Tatkal ticket is surrendered for cancellation within 6 hours before the scheduled departure of the train or upto 2 hours of the actual departure of the train.
CANCELLATION AND REFUND OF ELECTRONIC RESERVATION SLIPS (‘E’ TICKETS)
The electronic reservation slips cannot be cancelled in any regular counters of the Railways. The electronic reservation slips can only be cancelled online.